Privacy Policy

At FiberManager (a product of NetSentry), we are committed to protecting the privacy and security of our users' personal and network information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect information necessary to provide our fiber network management services, including:

• Account Information: Name, email address, company name, and contact number provided during registration.
• Network Data: Spatial coordinates, cable routes, asset locations, and diagnostic logs uploaded to the platform.
• Usage Data: Information about how you interact with our service to improve performance and security.

2. How We Use Your Information

Your data is processed solely for the following purposes:

• Providing and maintaining the FiberManager platform.
• Processing subscriptions and billing through our partner, Invoice Ninja.
• Sending technical alerts, security updates, and administrative messages.
• Improving our diagnostic algorithms and spatial accuracy.

3. Data Security

We implement enterprise-grade security measures, including:

• AES-256 Encryption: All sensitive network data is encrypted at rest and in transit.
• Multi-Tenant Isolation: Your data is strictly isolated from other organizations on our infrastructure.
• Access Control: Google 2FA integration ensures only authorized personnel can access your account.

4. Third-Party Disclosures

We do not sell your personal information. We only share data with trusted third parties necessary for service delivery, such as:

• Billing Partners: Invoice Ninja for invoice generation and payment tracking.
• Cloud Infrastructure: Secure hosting providers where your data is stored under strict confidentiality.

5. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of inaccurate or outdated data.
• Object to the processing of your information for specific purposes.
• Lodge a complaint with the South African Information Regulator.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Information Officer at:

NetSentry Information Officer
Email: sales@netsentry.co.za
Phone: +27 82 738 5025